G E T I N T O U C H
QUESTIONS, CONCERNS WHO TO CONTACT?
Please feel free to email us with any questions, concerns or feedback. We will be sure to respond within 24 hours. Please check your spam folder and add firstname.lastname@example.org to your list of approved senders, to ensure that you do not miss us!
Due to the nature of all items, we DO NOT offer exchanges or refunds or any of our products.
OUR SHIPPING METHODS AND POLICIES
Please allow up to 24 business hours for processing of all hair and lash orders, before shipping. Please allow up to 48 business hours for processing of all wig orders, before shipping.
Flat Rate: All orders are shipped via USPS. Standard shipping requires 3-5 business days for delivery, after it ships, in addition to a signature upon delivery.
A USPS tracking number will be sent to you via email. Please allow 24 hours for usps.com to reflect delivery status.
Please note that once packages are received by USPS, Essentials 624 is no longer responsible for the delivery of the item. Once received by USPS, the responsibility is passed on to them. The United States Postal Service can be contacted at 800-275-8777.
International: All orders are shipped via USPS priority international. The fee for International shipments, is $35.00 and 10 business days are usually required, for delivery. Essentials 624 is not responsible for any fees or taxes associated with your shipment upon delivery. We do not refund shipping charges for orders returned.